Request account deletion
You can request the deletion of your Heyhop account and the data associated with it here.
Informative translation of the original Spanish text.
What happens when you request deletion
When you confirm and submit your request, we immediately block the account while we process the deletion. Signing in to access the form does not submit a request on its own.
Where appropriate, we will delete the account and associated data that no longer need to be retained. Deletion is permanent and may prevent you from recovering your profile, connections, messages, content and other information.
Data we may retain
We delete personal data associated with the account when it no longer needs to be retained.
We may retain limited information where there is a legitimate reason, such as a legal obligation, preventing or investigating fraud, abuse or security incidents, handling complaints, or establishing, exercising or defending legal claims. Where possible, we will delete or anonymise it when it is no longer needed.
Timeframe
We handle requests without undue delay and within applicable legal deadlines. The time needed may vary if we must verify the request or have a legitimate reason to retain certain information.
Access the request form
Sign in to access the form and confirm your request. Signing in does not automatically request or carry out deletion.
Sign in to request deletionHelp and privacy
If you cannot access your account, email privacidad@mail.heyhop.app. We may ask only for information reasonably needed to verify that the account is yours. Never send passwords or access codes by email.